How can we help you?

If you lost access to your 2FA device, please go to the login page and click "Lost your 2FA device?". You'll need to verify your identity through email verification and ID documents. The reset process typically takes 1-3 business days for security purposes.

Withdrawals may be delayed due to security checks, network congestion, or manual review requirements. If your withdrawal is stuck for more than 2 hours, please check your email for any verification requests or contact support with your TXID.

Navigate to [Account] → [Identification] and follow the steps: 1) Personal Info, 2) ID Document (Passport/Driver's License/ID Card), 3) Liveness Check (face verification). Ensure good lighting and clear documents for fastest approval.

Standard spot trading fees are 0.1% for both maker and taker. Using BNB gives you a 25% discount. VIP users enjoy lower fees based on 30-day trading volume and BNB holdings. Futures trading fees start at 0.02% (maker) and 0.04% (taker).

Go to [Wallet] → [Transaction History] → [Generate All Statements]. You can also visit the Privacy Center to download a comprehensive copy of your personal data including all transaction records, which can be generated every 7 days according to Binance's privacy features.